Reservation policy

All prices are listed in Canadian dollars (CAD) and do not include the following taxes:
• GST: 5%
• QST: 9.975%
• Lodging tax: 3.5%

We accept the following payment methods:
• Credit card (Visa, MasterCard, and American Express)
• Interac or bank transfer
• Cash
• Cheque

At the time of booking, a 50% deposit (including taxes) is required to secure your dates in our calendar.

The remaining 50% balance must be paid 30 days before your arrival. Please contact us to arrange the payment at that time.

On request, special payment arrangements can be made (e.g. multiple installments). Don’t hesitate to reach out if needed—we’re happy to help.

A refundable security deposit of $1,000 to $2,000, depending on the size of the chalet, will be temporarily pre-authorized on your credit card for the duration of your stay.

This amount will be automatically released within a few days after your departure, provided no damage, breakage, or theft has been reported.

• Minimum stay: 2 nights at all times, and 3 nights during long weekends.
The longer the stay, the lower the nightly rate!

• Check-in and check-out:
Saturday-to-Saturday bookings are not allowed. All other combinations are welcome.

• Winter seasonal rentals: Only Laurentides, Suédois, and Scandinave chalets are available
for long-term winter rentals.
Please contact us by email for more details.

• Check-in time: from 4:00 PM
• Check-out time: by 11:00 AM

A confirmation email with your chalet’s address and access codes will be sent once the security deposit is received—ideally 48 hours before arrival.

Please make sure to contact us one month prior to your arrival to pay any remaining balance.

• Cancellations made more than 60 days before arrival:
The deposit is non-refundable.

• In the event of extraordinary circumstances (serious illness, death, major accident), a change of date and/or chalet may be possible, depending on availability and current rates.
Some conditions may apply.

Important: A cancellation fee applies as soon as a reservation is made, regardless of the timing.

Chalets WOW cannot be held responsible for cancellations due to events beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Power outages
• Road conditions
• Illness or death
• Any other unexpected or uncontrollable situation

Chalets WOW is committed to protecting your personal information, including:

• Full name
• Mailing address
• Email address
• Phone number
• Any other personal details you provide

Your information is stored securely and will never be shared for commercial purposes without your consent.

You may opt out of having your data used for statistical or marketing purposes at any time.
To do so, simply email us with your request.