Frequently asked questions
Thank you for your interest in our chalets!
It’s a real pleasure to answer all your questions in this Frequently Asked Questions (FAQ).
If you don’t find what you’re looking for, please don’t hesitate to reach out — we’re here to help!
What to bring & what’s included
Is there Wi-Fi in the chalets?
Yes, all our chalets have free unlimited Wi-Fi.
Do we need to bring bottled water?
No, all our chalets have excellent-quality potable water.
Do we need to bring firewood?
BMR Saint-Adolphe-d’Howard:
1643 Chemin du Village, Saint-Adolphe-d’Howard
(819-714-0065)
BMR Saint-Sauveur:
304 Rue Principale, Saint-Sauveur
(450-227-2649)
What to bring (not included in the chalets):
- Firewood
- Keurig coffee pods
- Paper towels, aluminum foil, plastic wrap
- Food storage containers & bags
- Beach and spa towels
- Bedding for sofa beds
- Food, condiments, spices
- Tablecloths
- Fondue or raclette sets
- Body wash and shampoo
- Your own streaming logins (Netflix, Crave, etc.)
- Board games
- Ice for drinks
- Life jackets for children
Forgot something? Don’t worry — the village is nearby!
Coffee Machines
All our chalets are well equipped for coffee lovers. Here’s what you’ll find:
- Scandinavian, Laurentian, Swedish, Finnish Chalets:
Keurig • 12-cup drip coffee maker (filters included) • Bodum • Bialetti - Norwegian Chalet:
Breville Barista 3-in-1 • Keurig • Drip coffee maker • Bodum • Bialetti - Swiss Inn Chalet:
Breville Barista 3-in-1 • Keurig • Drip coffee maker • 45-cup percolator - Villas 1, 2 & 3:
Keurig • Drip coffee maker • Nespresso Vertuo
Just bring the coffee compatible with the machine of your choice.
Air Conditioning
Some chalets are air-conditioned. See the individual chalet listings for full details.
Location
Our chalets are located in Saint-Sauveur, about:
- 55 minutes from Montreal
- 90 minutes from Ottawa
All are tucked into peaceful natural settings on private waterfront lots.
Nearby in Morin-Heights:
- IGA (delivery available)
- SAQ, pharmacy, bakery, gas station
- Restaurants, cafés, etc.
Driving access:
- Norwegian & Finnish Chalets: Avoid the Saint-Jérôme exit. Use Highway 50 or 640 via Arthur-Sauvé.
- All other chalets: GPS will guide you easily.
Hiking Trails
For the Swiss Inn, Scandinavian, Swedish, and Laurentian Chalets, we provide maps (upon request) for the beautiful Jack Rabbit trail network (175 km of marked trails).
📍 Trail maps
The Lake
Is the water safe?
Yes, the lake is spring-fed and rated A+ for water quality.
Can we fish?
Yes! The lake is home to trout, walleye, bass, bullhead, and sunfish.
Are boats allowed?
Yes — but only non-motorized boats are permitted.
Washing your watercraft is mandatory before launching (160 Route Principale, Wentworth-Nord). Stations open daily 8 AM to 4:30 PM. A permit is required.
Reservations & Booking
When should I book?
As early as possible to secure your preferred dates.
How can I check availability?
All chalet calendars are updated in real time on our website.
Monthly or seasonal rentals?
The Laurentian, Swedish, and Scandinavian chalets are available for winter season rentals. Contact us for other options.
Can I schedule a visit?
Yes — weekday visits can be scheduled in advance.
No weekend visits, please.
Arrival & Security Deposit
When will I receive arrival info?
Once your security deposit is received. Required by our insurer, this is a pre-authorization only (no funds are charged unless needed).
Deposit amounts:
- Laurentian, Swedish, Scandinavian Chalets: $1000
- Villa 2, Villa 3, Finnish Chalet: $1500
- Villa 1, Norwegian, Swiss Inn: $2000
How to submit your deposit:
Call us at 514-795-1722 with:
- Front & back of your credit card
- Postal code linked to the card
- Front & back of your driver’s license
Don’t have a credit card?
We accept Interac e-Transfers upon request.
Why Choose Chalets WOW?
- 100% locally owned and operated family business
- Renovated chalets, CITQ certified, well-maintained
- Secure online bookings
- Warm, personalized customer service
For over 12 years, we’ve welcomed loyal guests. Each chalet is its own unique treasure.
General Rules
Can we host parties?
- Residential area chalets (Swedish, Laurentian, Finnish, Scandinavian, Villas):
- No music or excessive noise outdoors
- Indoor music allowed with windows closed and reasonable volume
- Secluded chalets (Norwegian, Swiss Inn):
- Events permitted with moderate noise levels, especially in the evening
- No outdoor music after 9 PM
Parking
Only in designated spots.
Do not park on the road or in front of garbage bins.
Pets
Well-behaved dogs over 12 months old allowed with written authorization.
Prohibited breeds: Pitbull, Rottweiler, Mastiff, Tosa, Malinois, etc.
All other animals are not permitted.
Extra guests
The number of guests agreed upon in your contract must be respected. Any excess may result in extra charges or loss of your deposit.
COVID-19
Guests must comply with all current government health regulations.
Cleanliness & Hygiene
- No carpets
- Protective covers on all bedding (anti-leak, dust mite & bedbug barriers)
- Eco-friendly products used
- Professional cleaning after each stay
- Regular inspections
Rental Agreement
A clear rental contract is provided to protect both parties.
Event planning
Yes! We can connect you with an experienced event planner for weddings, anniversaries, corporate stays, and more.
