Frequently asked questions
Thank you for your
interest in our chalets!
We are pleased to respond any
questions you may have via our FAQ.
What’s included & what to bring
Is there Wifi?
Yes, we offer unlimited high-speed wifi free of charge in all our cottages.
Do we need to bring bottled water?
This is not necessary, as the water in the chalet is of good quality and potable.
Do we need to bring wood for the fireplace?
Yes, wood for indoor and outdoor fireplaces is not provided in the chalets. Two BMRs are located near the chalet. They can also provide you with a mix of ecological wood or natural logs or kindling.
Also available for delivery.
BMR : 1643 Chem. du Village, Saint-Adolphe-d'Howard (819-714-0065)
BMR: 304 Rue Principale, Saint-Sauveur (450-227-2649)
In addition to my personal belongings, what else should I bring?
The following items are not supplied in the cottages:
- Fireplace wood
- Keurig coffee capsules
- Paper towels
- Aluminum foil and Saran wrap
- Beach towels
- Bedding for sofa beds
- Your food (including spices, oils and condiments)
- Tablecloths
- Fondue or raclette kit
- Hair and body soaps
- Access to your Netflix, Disney, Crave or other accounts
- Board games
- High chairs for babies
- Life jackets for babies and children.
If you forget something, don't worry, the village is just a few minutes away.
Can I bring my own motorboat?
Gasoline and electric motors are prohibited on our ecological lakes surrounding the cottages. Before launching your own boat, please follow the cleaning protocol established by the Ministry of the Environment.
What type of coffee machine is there?
- Keurig
- 12-cup coffeemaker including filters
- Bodum
- Bialetti (traditional espresso)
The Norwegian chalets include the following coffee makers:
- Breville Barista 3 in 1 espresso machine Keurig
- Percolator 12 cups including filters
- Bodum
- Bialetti (traditional espresso)
The Swiss Inn chalet includes the following coffee makers:
- Breville Barista 3 in 1 espresso machine
- Keurig
- Percolator 12 cups filters included 45-cup percolator with filters
- Bodum
No matter which cottage or coffee maker you use, you'll need to bring your own coffee.
Are the cottages air-conditioned?
All chalets are air-conditioned for your comfort!
Localisation of the cottages
Where are the chalets located?
Our cottages are all located in the Saint-Sauveur region, near Morin-Heights. We're located about 55 minutes from Montreal and Pierre Elliott Trudeau Airport, and about 90 minutes from Ottawa.
The cottages are all directly on a lake, on beautiful private estates in the heart of nature, in the Laurentian mountain range!
Is there a village near the cottage?
Yes, the village of Morin-Heights is just a few minutes from the chalet. You'll find: an IGA grocery store (which can deliver directly to the chalet), a Vaillancourt pizzeria/market, an SAQ, a pharmacy, a bakery/pastry shop, a gas station/convenience store, a café, and more.
What's the best way to get to the cottage?
Norwegian and Finnish:
Do not follow the GPS suggestion to exit via Saint-Jérôme. The best route is Autoroute 50 (Guy-Lafleur).
If there is a lot of traffic on autoroute 15, take autoroute 640 from the 13 or 15 and once on the 640, take exit 25 Arthur Sauvé and continue via Mirabel.
For the other chalets, Swiss Inn, Scandinave, Laurentides and Suédois :
Just follow your GPS and you'll be there!
Can I receive a map of hiking trails with panoramic peaks?
Lake
Is the lake water of good quality?
Yes, the lake water is of excellent quality, fed by pure underground springs. It's perfect for swimming (A+).
Can we fish?
Yes, fishing is allowed. There are many species of fish, including trout, bullheads, bass, walleye and sunfish.
Reservations & rentals
When should I book?
It's always best to book as early as possible to secure your dates and guarantee your stay. We encourage you to think ahead.
Where can I check availability of cottages?
When you start booking, you can see all the availabilities.
Can cottages be rented by the month/season?
Yes, except in summer when cottages are rented by the week only (7-night minimum), a few exceptions apply:
- The Laurentides can be rented by the month or by the season, even in summer.
- The Norwegian can be rented for less than 7 nights in summer.
How do I make a reservation?
You can book at any time via the page of the chalet you are interested in or directly on the Our chalets page. Simply click on reserve!
Can I visit before I rent?
Yes, of course, we're happy to let you visit before you rent. It's a unique feature that Chalet Wow is proud to offer, because we love people and we're proud of our "babies"! We put a lot of love and passion into renovating and maintaining our cottages.
You must make an appointment in advance, and cottages must not be occupied by guests at the time of your visit to ensure quiet and respect.
How and when will I get the details I need for my arrival (key, door access codes and alarm system)?
Before or on arrival, you must provide a security deposit. This is required by the insurer in order to be protected in the event of vandalism, breakage or theft. It's simply a pre-authorization by credit card (so there's no charge), as is commonly done when renting hotels, cottages, vehicles, etc.
The amounts retained for each chalet are as follows:
- Laurentian, Swedish and Scandinavian: $1,000
- Finnish: $1500
- Norwegian and Swiss Inn: $2000
Please send the items below by SMS / TEXTO to the owner at the following number: 514-795-1722. This network is 100% protected/secure, unlike e-mail.
1) photo of credit card on both sides;
2) postal code linked to this card;
3) photo of both sides of your driver's license.
You will then receive all the details and codes you need for your arrival.
If you are unable to pay the security deposit by credit card, you can also pay by Interac transfer.
Why do business with Chalets WOW?
We're a local, family-run business that puts a lot of love into every one of our establishments. In fact, we consider each of our cottages to be our babies, which is why we put a lot of love into them! ♥️
Over the years, we've built up an extensive real estate portfolio in Montreal and the Laurentians. We've been in operation for over 12 years. Our focus is not on rentals, but on re-rentals, and we have a loyal clientele that has supported us since the very beginning. That's the key to our success!
We're far from perfect, but we're constantly striving to improve in order to satisfy our customers.
We own 100% of each of our cottages. All our cottages are registered and licensed by the CITQ and the Office du tourisme.
Our site is fully transactional, which means you can make your reservation and payment online with complete confidence thanks to a verified payment system.
Our place of business is here on Montreal's North Shore. You can always talk to a human being! With us, you're in good hands!
When it comes to vacation rentals, chaletwow.com is your best guarantee of confidence and success!
General rules
Can we party?
Swedish, Laurentian, Finnish, Scandinavian cottages:
Excessive outdoor noise is strictly forbidden. Neighbors could complain to the police, who could issue you with a costly ticket or evict you on the spot. It's very important to respect the peace and quiet of the neighborhood and nature. The use of music outdoors is prohibited. If you make noise or wish to listen to music, you must enter the chalet and close all doors and windows. If you are listening to music indoors, you must ensure that the sound level is not heard beyond the boundaries of the property, including the bass. Be sure to reduce the bass level so that no resonance is heard at the boundaries of the site.
Norwegian and Swiss-Inn cottages:
Because of their location, these cottages are ideal for parties, gatherings, events, celebrations and other noisier activities. However, to respect other residents, you must maintain a reasonable level of noise outside in the evenings. During the evening, outdoor music is prohibited.
Where can we park?
In our special entrances. Please advise your group not to park in front of the garbage cans or on the street to avoid towing or waste recovery charges.
Can I bring my pet?
Groomed adult dogs over 12 months of age are accepted*. Dogs of potentially dangerous breeds are strictly forbidden (Pitbull, Rottweiller, Mastif, Tosa, Malinois, etc). A complete and rigorous maintenance and disinfection will be carried out by our maintenance team.
You must obtain prior written authorization from us before bringing a dog.
Any other kind of animal is forbidden under penalty of fine or expulsion.
*For Norwegian, ask for the applicable particularity.
What happens if there are more people at the cottage than contracted?
You will be charged a surcharge or the security deposit may not be refunded in full or in part as compensation.
What are the rules for COVID-19?
At all times, customers must comply with current government regulations.
What are the cleanliness standards?
We maintain high standards of hygiene and sanitation. Everything is professionally cleaned. And no room is carpeted. Mattresses are covered with a special anti-leak, anti-mite and anti-bedbug cover. The products we use are environmentally friendly. Before and after each rental, our maintenance team carries out a disinfection phase in accordance with the current COVID-19 protocol.
As a preventive measure, we regularly call in a senior extermination professional to ensure the highest standards of quality in our facilities.
Is there a rental contract?
Yes, there is a lease agreement that protects both parties. Although the clauses are relatively standard, we invite you to read it and ask us any questions you may have. See the rental agreement
Can we hold events in the chalets?
Of course!
We also offer the services of an experienced organizer free of charge for your events (corporate, weddings, birthdays, parties, associations, etc.).
